Privacy Policy

This website is operated by RedLand Roofing Services, a roofing business serving Gloucester and surrounding areas. This policy explains what information we collect through this website, how it is used, and the choices you have.

Information we collect

When you use this website we may collect:

• Enquiry details you submit: your name, telephone number, the service you are interested in, your message, and any photographs or documents you choose to attach to a quote or contact form.
• Phone-click activity: when you tap a telephone link on this site (and only if you have accepted non-essential cookies) we record the page you were on, the button used, your browser's user-agent string, the referring website and the time. This helps us understand which pages generate calls.
• Technical information: our hosting and form providers process standard technical data such as your IP address and browser information as part of delivering the site and preventing abuse.

How we use information

• To respond to enquiries and provide quotations
• To arrange and carry out requested roofing work
• To communicate with you about your enquiry or job
• To keep the website secure and prevent spam or misuse
• To understand how the website is used and improve it

We do not use your enquiry details to send marketing messages unless you ask us to.

Third-party services

Some information is processed by third parties on our behalf or as part of features on this site:

• Web3Forms — delivers contact and quote form submissions to our email inbox.
• Supabase — our website backend, which hosts the project photographs shown on the site and stores the phone-click records described above.
• Google Maps — an embedded map showing our coverage area. It is only loaded after you accept non-essential cookies, and Google may receive information about your device when it loads.
• Google Fonts — typefaces are loaded from Google's servers so the site displays correctly.
• Website hosting — our hosting provider processes standard server and request logs.

Links to our Facebook page and Checkatrade profile are ordinary links; those sites have their own privacy policies which apply once you leave this website.

Data retention

We keep enquiry information for as long as reasonably necessary to respond to you, carry out any work, and meet our legal, accounting and guarantee obligations. Website records are kept only for as long as they remain useful for the purposes described above.

Your rights

Depending on your circumstances you may have the right to request access to your personal information, to have it corrected or deleted, to restrict or object to how it is used, and to data portability. To make a request, email us at RedlandRoofing0@gmail.com or call 07765 079119.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can put it right. You may also raise a concern with the UK Information Commissioner's Office at ico.org.uk. Other legal remedies may also be available to you.

Cookies

Details of the cookies and local storage used by this website, and how to change your choice, are set out in our Cookie Policy.

Contact

RedLand Roofing Services
Email: RedlandRoofing0@gmail.com
Phone: 07765 079119
Serving Gloucester & Surrounding Areas